How We Ship Our Ultra-Strong Pergola Kits

Your pergola will arrive on pallets that you’ll need to unpack yourself, as the carrier does not assist. Please plan to be present at delivery and have a helper available (unless you have a forklift). Unloading typically takes two people about 15 minutes. While one strong person could manage alone, we recommend having assistance.

• Deliveries are curbside only (carriers do not unload).
• White glove delivery is not available.
• Please make sure someone is available to accept delivery. If a delivery attempt fails, redelivery fees may apply.

Once unloaded, check all parts against the packing list and note any missing or damaged items before signing.

For more information on our Shipping process, click the button below