• FREE standard shipping for all orders over $49.
• Not all items qualify for our FREE standard shipping.
• $6.95 Flat-Rate standard shipping for orders under $49.
• Free standard shipping does not apply to wholesale orders; shipping costs will be quoted.

• Currently we ship to addresses within the 48 contiguous United States
• For orders to Alaska, Hawaii, Puerto Rico and other US territories you will need to contact us.
• We do not ship to PO Boxes, APO/FPO/DPO or international locations.

• Orders are typically processed within 2-5 business days. Once processed, you will receive a confirmation email with tracking information.
• Custom and made-to-order items and/or larger orders may require additional processing time. For these orders, you will receive an estimated timeline during the order confirmation process.
• Delivery times vary based on your location, size of your order and shipping method.
• Orders to remote or rural areas may require additional delivery time.
• Shipping times may be extended during peak seasons or holidays.

• Some of our products are made-to-order, meaning they are produced after you place your order. For orders that require customization, additional time may be necessary due to the complexities involved in the customization process. Please note that manufacturing delays are a possibility, so production time must be distinct from shipping time, which typically adds some additional business days to the process. Lead times can vary depending on the specific product and level of customization, you can generally expect a production time of 3-4 weeks, or even longer, after the design approval.

• Once your order ships, you will receive a tracking number via email. This allows you to monitor the progress of your shipment.

• Due to possible differences in order size, weight and destination, we use various shipping providers. At our discretion, orders may be shipped via FedEx, UPS, USPS, LTL freight or other carriers.

• If your shipment is returned due to an incorrect or incomplete address, the buyer must pay all shipping cost to redeliver the order to a corrected address. We are not responsible for the loss of the order if the address provided at checkout is incomplete or incorrect.

* When filling out your shipping information, please provide a physical address, not a mailing address.

• Shipping to residential and commercial address does NOT include unloading the product from the truck.
• All residential and commercial deliveries will be made curbside by all carriers.
• No white glove delivery service available.
• If the carrier arrives at the delivery location and the buyer is not ready to accept the delivery, the buyer will be responsible for paying all shipping charges to redeliver the shipment.

• Buyer is responsible for all shipping costs for refused or reassigned shipments.
• All refused shipments are subject to a 30% restocking fee, round trip freight charges, and any additional carrier charges.
• There will be no refund or credit of any kind on refused shipments.

• We recommend that buyers not schedule the arrival of installation personnel or equipment until the ordered items have been delivered. We are not responsible for any costs associated with rescheduling installation due to product delivery delays or installation claims.

• For backordered items, we will contact you within 2-5 business days with the estimated time of arrival (ETA).
• Backordered items will shipped based on availability.

• Due to the speed of processing and in order to provide excellent service and fast order processing, we do not accept order cancellations.

* Before placing an order, please make sure you are ready to place it.

• In the unlikely event that you have received incorrect items, please contact us immediately and we will help you resolve the problem.
  
  

Please note that all items are inspected before leaving our warehouse, so it is important that you inspect your shipment upon arrival.

• Inspect your order upon receipt and document any damage with the carrier.
• Make a note of any damage on the carrier's delivery receipt or bill of landing and keep a copy.
• Takes photos of the shipment, the damage, and the label attached to the packaging.
• Contact us within the next 24 hours.
• Failure to do this will result in forfeiture of your right to make a claim for damage.
  

* If damages are not documented at the time of delivery, we will have no recourse to resolve this issue on your behalf.

• Returns must be requested within 30 days of receipt of the order.
• Returns will not be accepted without a prior Return Merchandise Authorization (RMA).
• For returns, follow the RMA instructions.
• Do not send items back without the RMA.
• Unauthorized returns will not be eligible for credit.
• Do not send the merchandise to the manufacturer, they will be rejected.
• Returns must be unused, unassembled, and in the original box with all the packaging material.
• In some cases, customers may be assessed the original shipping cost and are responsible for all return shipping and insurance costs.
• We do not accept items damaged during return shipping. Ensure that returned items are properly insured as us will not issue credits for damaged items. You must file a claim for damage or loss with the shipping carrier company.
• Custom, made-to-order, special, and clearance items are final sale and are non-returnable and non-exchangeable.
• Credit for returns is subject to inspection of the product and packaging material.
• All returns authorized and accepted by us are subject to a 30% restocking fee; the remaining balance will be issued as store credit or a refund to your original method of payment.

We cannot accept returns for:

• Items without a proof of purchase
• Items without our approval written return consent
• Custom, made-to-order, and modified items
• Special orders
• Items that have been installed, used, altered, or assembled
• Items without original packaging
• Return requested outside the 30-day return period
• Final sale items
• Clearance items
• Gift cards

• To exchange an item, return the unwanted item following the Return Policy, and then make a new purchase for the desired item.

At our company, we prioritize customer satisfaction above all else. We understand that each situation is unique, which is why we meticulously review refund requests on a case-by-case basis. We strive to offer the best solution tailored to individual circumstances, which may result in either a refund or store credit, based on the specifics of the case. We value your experience with us and strive to ensure a positive outcome for every customer.

• No refunds or store credits will be issued for items damaged during return shipping. Ensure that returned items are properly insured as us will not issue credits for damaged items. You must file a claim for damage or loss with the shipping carrier company.
• Approved refunds will be processed on your original payment method within 10-15 business days. Please allow time for your bank or credit card company to process the refund. Depending on your institution, it make take up to 15 days for the refund to be appear in your account after processing.

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