Shipping Policy

Free Shipping

• We offer FREE SHIPPING within the 48 contiguous United States.
• Free shipping does not apply to wholesale orders.
• We currently ship to addresses only within the 48 contiguous United States.

For orders to Alaska, Hawaii, Puerto Rico, and other U.S. territories, please contact us for a shipping quote.

We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or international locations.

• All MODA PERGOLAS are made-to-order, meaning production begins after your order is placed.
• Orders are typically processed within 2–5 business days.
• Manufacturing lead time is generally 3–4 weeks after your order is confirmed, but can take longer depending on the product and level of customization.
• After production, shipping takes approximately 5–10 business days, depending on order size and destination.
• Larger orders may require additional processing and delivery time.
• Please note: manufacturing delays are possible, and production time is separate from shipping time.
• During peak seasons or holidays, shipping times may be extended.

An estimated timeline will be provided during the order confirmation process.

Once your order ships, you will receive a tracking number via email to monitor your shipment.

We use a variety of carriers depending on the size, weight, and destination of your order.

• Shipping to residential and commercial addresses is curbside only.
• Carriers do not unload products from the truck.
• No white glove delivery service is available.
• If the carrier arrives and the buyer is not ready to accept delivery, the buyer is responsible for all redelivery charges.

• If a shipment is returned due to an incorrect or incomplete address, the buyer must pay all costs for redelivery.
• We are not responsible for lost orders due to incorrect or incomplete addresses.
• Always provide a physical street address, not a mailing address.

• Buyer is responsible for all shipping costs for refused or reassigned shipments.
• Refused shipments are subject to:
• A 30% restocking fee
• Round-trip freight charges
• Any additional carrier fees
• No refunds or credits will be issued for refused shipments.

• Do not schedule installation personnel or equipment until your items have been delivered and inspected.
• MODA PERGOLAS is not responsible for rescheduling costs due to delivery delays or claims.

• If an item is backordered, we will contact you within 2–5 business days with an ETA.
• Backordered items will ship once available.

• Due to fast order processing, we do not accept cancellations.
• Please ensure you are ready to place your order before completing checkout.

If you receive an incorrect item, contact us immediately and we will resolve the issue.

• All items are inspected before leaving our warehouse.
• Upon delivery, inspect your order immediately.
• Document any damages on the carrier’s delivery receipt or bill of lading, and keep a copy.
• Take photos of the shipment, packaging, and any damage.
• Contact us within 24 hours to report the issue.

⚠️ Important: Failure to document damages at the time of delivery may forfeit your right to a claim. If damages are not recorded upon delivery, we will have no recourse with the carrier and cannot resolve the issue on your behalf.

Your acceptance 

By using this Site, you signify your acceptance of this policy and all of our other policies. If you do not agree to this policy and our other policies, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.